Microsoft apologises after near-24-hour outage hits Outlook and Teams worldwide
· 50-word read
In 50 words
Microsoft apologised after an outage hit Outlook, Teams and other 365 services in more than 70 countries from Thursday. Services were broadly recovering by Friday afternoon, nearly 24 hours later. Microsoft blamed a fault during a network capacity upgrade, not cyber-related, and has no date for full recovery.
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Why it matters
Experts said the outage shows how heavily businesses and public services rely on a few big tech providers. Microsoft reported recovery signs in Asia Pacific, but the source does not mention Thailand.
What's next
Microsoft said it will publish a full post-incident report once its review is complete, but gave no date.
Key dates
- Thursday 12 Nov, 17:54 GMTMicrosoft first acknowledges users in the Americas cannot access Exchange Online mailboxes, then warns Microsoft 365 may be affected globally.
- Friday 13 Nov, 04:36Microsoft reports only a partial recovery in some parts of the world.
- Friday 13 Nov, 13:32Microsoft reports broader improvements in North America, sustained improvements across much of Europe and encouraging recovery signals in Asia Pacific.
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Sources
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