People filing complaints to the BMA through the newly improved system also will be able to track and know the progress of their complaints filed. The new system is expected to be fully operational within the next three months.
The Bangkok Metropolitan Administration (BMA) will launch Bangkok 1555 facebook page very soon in order to facilitate and offer people with an additional channel to file complaints to the BMA.
Deputy Bangkok Governor Pornthep Techapaibul stated that at present the BMA is improving the BMA hotline 1555 in order to increase its operational efficiency to receive complaints from people. He added that the new Bangkok 1555 facebook page will be launched very soon.
The deputy governor explained that the facebook page will enable complainants to post pictures as evidence to their cases directly while Bangkok officials in all districts will have greater convenience in monitoring the complaints on line and solving the problems more easily.
Mr Pornthep noted that the BMA will allow people to file complaints even via their smartphones as they can notify the spots of the problems via the Global Positioning System (GPS), making it easier and faster for BMA officials to be dispatched to the scenes of problems.
In addition, the BMA will link its complaint system with the Metropolitan Police Bureau in order to forward some related complaints to the police directly such as those on traffic law violation and others. The Metropolitan Police and the BMA hence will be able to communicate at ease.
People filing complaints to the BMA via the newly improved system also will be able to track and know the progress of their complaints filed. The new system is expected to be fully operational within the next three months.